A couple who moved into their dream home after sinking £10,000 into a renovation were left horrified after flooding ruined the property.
Lauren Jones and Cameron Harkness bought their first home together in 2019, an early 1900s semi-detached property.
The whole house needed to be renovated, and the couple spent about £10,000 of hard-earned savings, to make it up to scratch.
But by the time they finally got to move in in August last year their dream home turned into a nightmare as flooding hit and ruined the entire ground floor.
In the floods carpets, kitchen flooring and skirting boards were all destroyed, and an industrial dehumidifier and water hoover had to be used to clear it out.
Everything within four inches of the floor had to be ripped up and the couple had to start all over again, but then to their horror flooding struck two more times, once before Christmas and again on January 20.
The floods were so bad that sewerage began to rise outside their home and fire fighters had to come to stop the sewer water getting into the home.
And then again on Saturday another incident saw water levels rising quickly outside their home.
The couple, who live in Alltwen, South Wales, said their ordeal had been ‘soul destroying.’
Miss Jones, 24, said: “What would have been a really enjoyable experience for us – I think that’s something every young couple looks forward to – has been so stressful and has been added stress we don’t need with the way things are at the moment.
“We’ve had enough bad luck. Cameron’s grandmother passed away and our wedding has had to be postponed three times.
“I am on furlough but I’m going to be made redundant, and Cam has had to take time off work to deal with the problems going on here.
“We woke up and Cam said it had been raining heavily overnight and that it looked quite bad on the roads. We look all the time anyway.
“It makes us really anxious.”
Mr Harkness, 25, said: “For a lack of a better term, it has been the worst thing that has happened to me in my entire life.
“It has been incredibly stressful and it has had an effect on our mental health. I work in a stressful environment anyway, and then coming home to this and the issues we have here is like a second job.”
The couple are now calling on utility supplier Welsh Water to ‘act like this is an emergency.’
Miss Jones added: “Imagine if they were in our shoes. Please find a way to stop the flooding in our home.”
widespread flooding in wales
A Welsh Water spokeswoman said: “We received reports of a the manhole cover overflowing outside the property during the heavy rain over the weekend and sent a team to investigate.
“Further investigations are required to understand the cause which we will undertake.
“We understand the distress that can be caused from a manhole overflowing in this way and will ensure we keep the customer informed.”